The Dorchester unveils new rooms and butler programme
Guests staying in a Hyde Park suite and above can expect an airside check-in for privacy, a dedicated number to call as well as a personalised itinerary
The Dorchester has unveiled additional rooms and suites together with a new butler programme, further enhancing the guest experience and marking another milestone in the hotel’s renovation.
The Dorchester’s interiors, re-envisioned by interior design firm Pierre-Yves Rochon, blend “1930s glamour” with contemporary edge.
Designed to convey the sense of a “luxurious private residence”, The Dorchester’s 241 elegant rooms and suites represent a decrease from the original 250 keys, which was to account for more spacious accommodation.
Guests can now choose from 19 elegant room types ranging from superior, deluxe and executive park view rooms to executive junior suites, signature Dorchester suites, Hyde Park suites and more.
In addition, following Sean Davoren’s appointment as director of butlers in 2023, he has used his extensive experience in the hospitality industry to create a bespoke butler programme.
A dedicated team of butlers, available to those in a Hyde Park Suite category and above, ensure that all requests are “taken care of”. The experience starts with an airport curbside or airside check-in for privacy, a dedicated number to call, text or WhatsApp between the hours of 7am – 11pm as well as a personalised itinerary coordinated directly and discretely with the guest.
Guests can also expect their luggage to be packed and unpacked, clothes steamed and colour coordinated in their wardrobes.
Each member of the butler team undergoes a comprehensive training programme for a minimum of three months before an additional month of shadowing and review by Davoren. It is only after they have completed this that they are tasked with managing a suite on their own.
On the new butler programme, Davoren said: “It is all about building confidence and allowing their personality to shine through without compromising on the level of service we provide. We are the first people to greet the guest and the last ones in their rooms checking everything is as it should be before they arrive. We are instrumental in ensuring the guest has a flawless stay.”
